Frequently Asked Questions

How do I access my Subscription?

1. Log into your Account and hover over “Profile” in the upper right hand corner and select “Access My Portal”
2. Your Subscription will be under “My Packages”
3. Press “Browse Included Courses” to select and “Enroll” in as many courses as you’d like
4. All courses that you “Enroll” in will be found under “My Self-Study Courses”
5. To Download Course Material, Print Reference Exam, and Take Final Exam, press “Start Course”

How do I access my Course?

1. Log into your Account and hover over “Profile” in the upper right hand corner and select “Access My Portal”
2. Your Course(s) will be under “My Self-Study Courses”
3. To Download Course Material, Print Reference Exam, and Take Final Exam, press “Start Course”

How do I get a Discount Code?

The best way to ensure you never miss a sale or promotion is to sign up for our newsletter (just fill out the short form on the bottom of our homepage). You may also check out our CPE sales and promotions page for the latest news or reach out to Customer Care via email at info@CPASelfStudy.com.

How do I retrieve a password?

If you forget your password, you can recover it by clicking the Lost Your Password link under the Log In dialog box or by clicking here.

What is your refund policy?

CPA Self-Study offers a 100% money-back guarantee on its self-study courses within 30 days of purchase. If you are not completely satisfied with your order, contact us before completing the exam and we will refund you the cost of the course.

How soon will I have access to course materials?

You have instant access in your Portal to Downloadable Course Material (PDFs) as soon as you complete your purchase.

What is a passing grade for an exam?

A passing grade is 70% unless specified otherwise. Exams are taken in your Portal and are automatically graded. The participant’s name, grade, and date of the exam will be recorded.

How many times can I re-take an exam?

You can re-take a CPE exam as many times as you need at no additional charge.

When will my certificate be available?

Exams taken in your Portal will have a Certificate instantly generated when a passing grade is earned. You are immediately notified when you pass the exam. You can then download and/or print your certificate from the “My Certificates” tab in your Portal.

How can I consume the course material?

You can download and read the Course Materials via a Downloadable PDF. You are also welcome to print out courses.

When does a course expire?

NASBA requires that courses expire 12 months from date of purchase.

What does your CPE subscription include?

Our 12-month subscription service includes ALL self-study courses on our site including Ethics and Regulatory Review courses.

What is your privacy policy?

We appreciate the trust that you place in us and are aware of our responsibility to protect your privacy. We are committed to protecting your privacy. Our data privacy policy may be found here. You can also access the Contact Us page for other questions.