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FAQs

How do I register for a course?

1. Find a CPE course that interests you.
2. Click the course name to see all of the course information.
3. Click Add to Cart.
4. If you have a Discount Code, enter and click Apply.
5. Click Proceed to Checkout to enter your billing details and to finalize your order.

How do I get a Discount Code?

The best way to ensure you never miss a sale or promotion is to sign up for our newsletter (just fill out the short form on the bottom of our homepage). You may also check out our CPE sales and promotions page for the latest news.

How do I retrieve a password?

If you forget your password, you can recover it by clicking the Lost Your Password link under the Log In dialog box.

What is your refund policy?

CPA Self-Study offers a 100% money-back guarantee on its self-study courses. If you are not completely satisfied with your order, contact us before completing the exam and we will refund you the cost of the course.

How soon will I have access to course materials?

You have instant access to EBooks (PDFs) as soon as you complete your purchase.

What is a passing grade for an exam?

A passing grade is 70% unless specified otherwise. Online exams are automatically graded and the participants’s name, grade, and date of the exam will be recorded. Feedback is not provided on failed exams. Upon achieving a passing score, correct answers to the questions are reviewed. This is a NASBA requirement.

How many times can I re-take an exam?

You can re-take a CPE exam as many times as you wish at no additional charge. A CPE exam may be stopped and re-started as often as you wish. If you are taking the exam, simply advance the exam to the next page to save the answers.

When will my certificate be available?

Exams taken on-line will have a certificate instantly generated when a passing grade is earned. You are immediately notified when you pass the exam. You can then download and/or print your certificate from your online Profile.

How can I consume the course material?

You can read our EBook (PDF) courses on any device with Acrobat reader or a compatible program. You are also welcome to print out courses, should you choose to do so.

When does a course expire?

NASBA requires that courses expire 12 months from date of purchase.

What does your CPE subscription include?

Our 12-month subscription service includes ALL self-study courses on our site including Ethics and Regulatory Review courses.

What is your privacy policy?

We appreciate the trust that you place in us and are aware of our responsibility to protect your privacy. We are committed to protecting your privacy. Our data privacy policy may be found here. You can also access the Contact Us page for other questions.