Table of Contents

Chapter 1 - Coaching. 1

The Reason for Coaching. 2

Forward-Looking Coaching. 2

The Coaching Difference. 2

The Difference between Teaching and Coaching. 3

Investigating the Need for Coaching. 4

Goal Setting for Coaching Sessions. 4

Coaching Sessions. 6

Coaching Models. 7

Coaching Inquiries. 7

Probing Questions. 8

Coaching Observations. 9

The Transition to Action Steps. 9

Breaking Out of the Box. 9

When Responses are Questionable. 10

Role Playing. 10

Dealing with Silence. 10

Open Door Policy. 10

Coaching Feedback. 11

Coaching Session Preparation. 11

Coaching Session Prep Form.. 11

On-the-Spot Coaching. 11

Executive Coaching. 12

The Ideal Coach. 13

The Poor Coach. 13

The Outside Coach. 13

Coaching Mistakes. 14

Signs of Coaching Problems. 15

Lack of Time to Coach. 15

The Efficient and Effective Coach. 15

The Role of Coaching in Employee Rankings. 16

Chapter 2 - Mentoring. 18

Mentoring. 18

Goals. 20

Ground Rules. 20

The Mentoring Agreement 21

The Mentoring Work Plan. 22

Meeting Pointers. 23

Feedback. 23

Boundaries. 24

Closure. 25

Role of the Mentee. 26

The Apprenticeship Model 26

Role of the Mentor. 26

Role of Human Resources. 28

Mentor Benefits. 28

Mentee Selection. 28

The Poor Mentee. 29

The Ideal Mentor. 30

The Poor Mentor. 31

The Boss as Mentor. 31

The Mentoring Program.. 31

Informal Mentoring. 32

Mentoring Enhancements. 33

Potential Mentoring Failures. 33

Cultural Context 34

Power Context 35

Virtual Mentoring. 35

The Mentoring Network. 35

Reverse Mentoring. 36

Peer Mentoring. 36

Answers to Course Questions. 39

Glossary. 43

Index. 44

 

Final Examination.......................................................................................................................................................46